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Latchford.

Trades

IPL

From a referral service taking half the profit to a presence the business owns.

Industry
Trades
Scope
Website + project portfolio
A dark homepage over a photograph of a finished paver driveway, headlined “Paver driveways and patios built for Ottawa winters”, with a free-estimate button and a strip of figures: since 2018, 200+ projects, five-year warranty, free on-site quotes.
Homepage — desktop

The problem

Half the profit, gone before the job started

On every job the referral service sent, it took 50% of the profit. That was the price of being findable.

Beyond referrals, the business had no online presence at all — no website, no social media, no Google Business Profile. Everything else came through word of mouth.

What we found

Every channel belonged to someone else

The business was entirely dependent on channels it did not own, and paying heavily for the one that produced. Word of mouth could not be steered, and the referral service kept half of what it sent.

For a customer searching for the service directly, nothing existed. No site to land on, no profile to call from, no work to look at.

What we built

An online presence the business owns

A website establishing the business online, with a project portfolio spanning the full range of its work:

  • Patios
  • Driveways
  • Pool surrounds
  • Commercial interlock
  • Storefronts

Structured so the work is findable by search.

A six-photograph grid headed “Recent installs around the capital”, showing completed walkways, driveways and a pool deck in finished residential yards.
Project portfolio
The patios and pool decks service page, headlined “Patios, pool decks and seating walls”, with a sub-navigation across driveways, patios, walkways and commercial work.
Patios and driveways
The commercial page, headlined “Storefront aprons, plaza paving and accessible routes”, opening a section on why commercial entrances get repaired without closing the entrance.
Commercial work

What changed

Work that no longer costs half its profit

The business now has a presence customers can find on their own — and work it does not have to pay half its profit to receive.

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