Support
Launch is the start, not the goodbye.
Hosting, monitoring, updates and ongoing development — for the sites we built, and for the one somebody else built and left behind.
What we handle
The quiet work that keeps it working
Hosting, monitoring and backups
Updates and security patches
Content changes and small features
Performance and search optimisation
Ongoing development as the business grows
Taking over sites built by someone else
Industries
Who we support
Whoever built it, wherever it runs.
Our approach
Closer to a developer's number than a renewal notice
Most support arrangements are silence until the invoice. Ours is closer to having a developer's number: things get monitored before they break, patched before they're a problem, and changed when the business changes.
If we're taking over a site someone else built, the first job is an audit — what's running, what's at risk, and what it actually needs. No blame, and no rebuild pitch unless it genuinely needs one.
The reason it matters is that a site only earns while it's accurate. Hours that changed, a service you no longer offer, a form quietly not sending — those aren't outages, they're just a business slowly going back to answering the phone.
How we work
Stabilise, then improve
Audit
What's running, where it lives, who holds the keys, and what's at risk.
Stabilise
Backups verified, updates applied, monitoring switched on.
Maintain
Patches, content changes and small features, handled as they come up.
Improve
Performance and search tuned over time — kept sharp, not just kept alive.
We use AI to move faster. We review everything it writes, and we test for the vulnerabilities it introduces.
See the full processIn practice
The quiet part of every project
There's no wall of retainer logos here, and we won't invent one. The honest version: every site we've launched comes with support after it ships, and the businesses in our case studies are the businesses we support.
The Care Plan is that arrangement, formalised — monitoring, backups, updates and small changes, handled without being chased. Good support doesn't make for dramatic stories, which is exactly the point.
Why Latchford
Four promises, in writing
Fixed price, agreed before we start
Written scope, so you know what you're getting
You own everything — code, domain, and accounts
We're here after launch, not just until it ships
The Care Plan
One plan, one exact price
Not a “from” — this one is the number.
Care Plan
$95/month
Hosting, monitoring, backups, updates, security patches, and small changes
Tell us what you're trying to get done.We'll tell you what it takes.