AI & Automation
The work that repeats, off your desk.
AI-powered tools and automated workflows for the jobs someone does by hand every week — built so a person stays in charge of everything that goes out the door.
What we build
Automation with a person in charge
Document and form processing — data out of PDFs and paperwork, without the re-typing
Customer enquiry triage and routing — the right message to the right person, first time
Automated quote drafting, ready for a human to approve
Internal assistants that answer from your company's own documents
Scheduled reporting that lands ready to read
Repetitive workflow automation across the tools you already use
Industries
Who we build these for
Every industry has a Friday-afternoon job that shouldn't exist.
Our approach
Point it at the right job first
Automation fails when it's pointed at the wrong job. So we start by looking for the work with a pattern: the same fields copied, the same email written, the same numbers moved every week. Those are the jobs worth handing off.
Then we ask the harder question — what happens when it gets one wrong? Anything we automate keeps a person at the exact point where a mistake would cost you.
The point of it isn't cleverness, it's headroom. When the repeating work stops scaling with the volume of work, taking on twice as much stops meaning hiring someone to re-type twice as much.
How we build
Understand first, build second
Find the pattern
Which jobs repeat, what they cost in hours, and what a wrong answer would cost.
Scope and price
A written scope and a fixed price, agreed before anything is built.
Build in stages
It drafts before it does — you check its work until it's earned the trust.
Test and hand over
Tested against your real documents, documented, and running in accounts you own.
We use AI to move faster in our own work too. We review everything it writes, and we test for the vulnerabilities it introduces.
See the full processHow we'd approach it
A worked example
No automation case study to show yet — so here's the thinking, in the open.
Every Friday, an office manager sits down with the week's supplier invoices and re-keys them into the accounting software, line by line. It takes most of the afternoon, it's nobody's favourite job, and one transposed digit means an hour of hunting at month end.
We'd start with three months of real invoices — every supplier, every format. A processing step would read each one and draft the entry: supplier, amounts, codes. Draft, not post. Anything it isn't sure about gets flagged and left alone.
Friday's job would become a review: a list of drafted entries, checked and approved in minutes. The afternoon comes back, the month-end hunting stops, and the person who knows the suppliers is still the one who signs off.
A worked example, not a case study — we haven't built this for a client. It's how we'd think about your Friday afternoon.
Why Latchford
Four promises, in writing
Fixed price, agreed before we start
Written scope, so you know what you're getting
You own everything — code, domain, and accounts
We're here after launch, not just until it ships
Tell us what you're trying to get done.We'll tell you what it takes.